FAQ
Find answers to our most frequently asked questions.
Find answers to our most frequently asked questions.
Shipping & returns
Et si ça ne marche pas pour moi ?
At Fresh™, your satisfaction is our utmost priority. We stand behind the quality and effectiveness of our products, and we're confident they will exceed your expectations. That's why we offer a 30-day money-back guarantee – to give you the peace of mind you deserve when making a purchase from us.
How long does shipping take?
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How much is shipping? Where do you ship to?
We offer FREE shipping to 20+ countries around the world. If you can enter your address at checkout, we can ship to you! We'll be sure to send the correct plug type for your country, too.
Pouvez-vous m'en dire plus sur votre processus d'expédition ?
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Comment puis-je suivre ma commande ?
We will send you a tracking number to your email once your package has been shipped. Please track your order using our tracking page.
Will I pay customs fees?
In most cases, you will not be charged any customs fees. However, customs charges are out of our control and are dependent on the local government. If your order is subject to customs charges, you will be responsible to pay them.
Find answers about our products
Product Information
Où puis-je trouver des informations sur le développement durable ?
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Puis-je voir vos certificats ?
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Où sont fabriqués vos produits ?
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Proposez-vous des échantillons de votre produit ?
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Where can I find more information?
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"Great quality stuff for everyone who is looking for new trends. Customer support was super understanding when I ordered at the wrong address, and helped me replace it.Thanks, Your Brand!"
Sofia R. Alberta, Canada.