An incident (flood, fire, water damage) can happen at any time. Here are the essential steps to take immediately.
1. Secure the Premises Immediately
Safety is the absolute priority after an incident.
Immediate actions:
- 🚨 Evacuate if necessary (smoke, gas, structural danger)
- ⚡ Cut off electricity and gas if possible
- 💧 Shut off the water supply in case of flooding
- 📞 Call the fire department if needed (118)
- 🚪 Ventilate the premises if it's safe
2. Contact Your Insurance Within 24 Hours
In Switzerland, you must report an incident to your insurance quickly (generally within 5 days, but sooner is better).
Information to prepare:
- Exact date and time of the incident
- Detailed description of the damage
- Photos and videos of the damage
- List of damaged items
- Contact details of witnesses if applicable
💡 JMAXX Tip: Take photos BEFORE you start cleaning. This is crucial for your insurance claim.
3. Limit the Damage (Legal Obligation)
You have a legal obligation to limit the extent of the damage. This means acting quickly to prevent the situation from worsening.
Limiting actions:
- Soak up standing water
- Protect furniture and valuables
- Ventilate to prevent mold
- Cover openings (broken windows, damaged roof)
⏰ Critical time: Mold can appear 24-48 hours after water damage. Rapid intervention is essential.
4. Call on Certified Professionals
Post-disaster cleaning requires specialized skills and equipment.
Why professionals?
- 🔬 Moisture detection with professional equipment
- 🧪 Certified anti-mold treatment
- 💨 Drying with industrial dehumidifiers
- 🧹 Deep cleaning of soot (fire)
- 📋 Documentation for insurance
✅ JMAXX PRO SERVICES has its own industrial machinery and professional liability insurance with Helvetia Seguros.
5. 24/7 Emergency Service in Neuchâtel
Incidents don't respect office hours. That's why we offer a 24/7 intervention service throughout the Canton of Neuchâtel.
Our emergency intervention includes:
- ⚡ Rapid intervention (often within 2 hours)
- 🔍 Professional damage assessment
- 💧 Water extraction and drying
- 🧼 Cleaning and disinfection
- 📸 Photographic documentation for insurance
- 📄 Detailed quote for your insurance company
Types of Incidents We Handle
Floods and Water Damage
Burst pipes, overflows, infiltration - we intervene quickly to limit the damage.
Fires
Soot cleaning, smoke odor removal, treatment of damaged surfaces.
Post-Disaster Site Cleanup
After repairs, we ensure final cleaning so your space is habitable again.
Emergency Incident in Neuchâtel? Contact Us 24/7
📞 +41 77 906 51 63 (Call or WhatsApp)
Rapid intervention throughout the Canton of Neuchâtel, Biel, and Yverdon. Professional liability insurance, industrial machinery, free quote for your insurance.
Don't let an incident turn into a catastrophe. Trust the local experts at JMAXX PRO SERVICES.